teckock Privacy
Policy

When you register for, access, or use the teckock platform at https://teckock.net, we collect various categories of personal data. The specific data collected depends on how you interact with our Service. The table below provides a structured overview of the data categories, the specific data points within each, and the context in which they are collected.

Data You Provide Voluntarily: The majority of the personal data we hold is data you actively provide to us — for example, when you fill in the registration form, submit a KYC document, or contact our support team. You are not obligated to provide this data, but without it, we may not be able to open an account for you or process your withdrawal requests.

Data Collected Automatically: Certain technical and usage data is collected automatically as a result of your interactions with our platform. This includes log data generated by our servers and data collected via cookies and similar tracking technologies (see Section 5 for details).

teckock uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with those stated at the time of collection. The following list sets out the primary purposes for which we process your personal data:

• Account Registration and Management: To create and maintain your teckock account, verify your identity, manage your login sessions, and communicate account-related information to you.
• Payment Processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard, and other supported payment methods. Financial data is shared with the relevant payment processor solely for the purpose of completing your transaction.
• KYC and Age Verification: To verify that you meet the 18+ age requirement and to confirm your identity as required by our responsible gaming and anti-fraud obligations. KYC data is used solely for verification purposes and is not shared with third parties beyond what is required by this process.
• Service Delivery: To provide you with access to casino games, sports betting markets, live dealer tables, crash games, and all other platform features. Usage data helps us deliver personalised content such as recently played games and relevant promotions.
• Customer Support: To respond to your support queries, investigate complaints, and resolve disputes relating to your account, transactions, or gameplay.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, unauthorised access, and other prohibited conduct. Technical and usage data is analysed by our automated fraud detection systems for this purpose.
• Responsible Gaming Compliance: To enforce deposit limits, self-exclusion requests, reality check reminders, and other responsible gaming tools that you or our platform operators activate on your account.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, and to respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data in order to identify and fix technical issues, improve platform features, and enhance the overall player experience.
• Marketing Communications: Where you have given your explicit consent, to send you promotional emails or platform notifications about bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), BPL cricket season offers, and new game launches. You may withdraw this consent at any time.

teckock processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and teckock — i.e., to provide you with access to the platform, process your transactions, and maintain your account. Without this processing, we cannot provide the Service.
• Legitimate Interests: Processing carried out in pursuit of teckock's legitimate business interests, including fraud prevention, platform security, internal analytics, and improving service quality. We conduct a balancing test to ensure that our legitimate interests do not override your fundamental privacy rights.
• Legal Obligation: Processing that is required to comply with applicable laws, including AML obligations, age verification requirements, and responses to lawful government or law enforcement requests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

teckock does not sell, rent, or trade your personal data to third parties. We share data only where it is strictly necessary for the legitimate operation of the platform, as described below:

• Payment Service Providers: We share your payment-relevant data (transaction amount, payment method reference, account identifier) with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. These providers process your data under their own privacy policies and solely for the purpose of completing your transaction.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive minimal technical session data necessary to load and run their games within the teckock platform. They do not receive your full identity or financial data.
• KYC and Identity Verification Partners: Where third-party identity verification services are used to assist with KYC compliance, relevant identity documents and data points may be shared with those partners solely for the purpose of verification. All such partners are bound by strict data processing agreements.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics service providers to help us understand platform performance. No personally identifiable information is shared with analytics providers in a form that would allow you to be identified.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of teckock, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving teckock, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

All third parties with whom we share personal data are required to process that data in accordance with applicable privacy standards and solely for the specified purpose. They are not permitted to use your data for their own marketing or commercial purposes.

teckock uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform effectively, maintain your login session, and analyse usage patterns. The following table describes the types of cookies used on teckock.net:

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, delete existing cookies, and receive alerts when a new cookie is set. Please note that disabling strictly necessary or security cookies may impair your ability to log in to or use the teckock platform.

No Advertising Cookies: teckock does not deploy third-party advertising or behavioural retargeting cookies on its platform. We do not allow ad networks to track your behaviour on teckock.net for the purpose of serving targeted advertisements on other websites.

teckock retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account being open and active on the platform, plus a post-closure retention period of five years to meet AML record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements. After this period, documents are securely deleted or irreversibly anonymised.
• Transaction Records: Financial transaction records (deposit and withdrawal history) are retained for five years following the date of the transaction, in compliance with applicable financial record-keeping standards.
• Support Communications: Customer support records are retained for three years from the date of the last interaction, to allow for dispute resolution and quality review.
• Technical and Log Data: Server log data and IP records are retained for a maximum of 12 months, after which they are automatically purged from our systems.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account, to ensure we can demonstrate and honour your preferences.

When data is no longer required for its stated purpose and no legal retention obligation applies, we securely delete it using industry-standard deletion protocols. Where complete deletion is not immediately feasible (for example, data that has been incorporated into backup archives), we ensure the data is isolated from further active processing until deletion is possible.

teckock respects your rights over your personal data. While the specific legal framework governing data privacy in Bangladesh continues to develop, teckock commits to honouring the following rights for all players, in alignment with internationally recognised privacy standards:

• Right of Access: You have the right to request a copy of the personal data teckock holds about you. We will provide this within a reasonable period following a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name), correction may require supporting documentation.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that we may be unable to delete data that we are required to retain by law (such as transaction records and KYC data under AML obligations).
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data to you in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact teckock's support team at [email protected] with a description of your request and sufficient information to verify your identity. We will acknowledge your request promptly and respond within a reasonable period.

teckock takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. The following security practices are in place across our platform:

• SSL/TLS Encryption: All data transmitted between your browser or device and teckock's servers is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock indicator in your browser's address bar when visiting teckock.net.
• Encrypted Password Storage: Account passwords are never stored in plain text. We use strong one-way cryptographic hashing algorithms with per-account salts to store password credentials, ensuring that even in the event of a data breach, plain-text passwords cannot be recovered.
• Access Controls: Access to personal data within teckock's internal systems is strictly limited to authorised personnel who require it to perform their job functions. Role-based access controls and audit logging are applied to all systems that handle personal data.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and automated intrusion detection systems that monitor for suspicious activity and respond to potential threats in real time.
• Regular Security Assessments: teckock conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Secure Payment Handling: Payment data is handled in accordance with the requirements of our payment partners. Full payment card numbers are never stored on teckock's servers. Mobile wallet references are stored in encrypted form.
• Breach Response Plan: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, teckock will notify affected players without undue delay, providing details of the nature of the breach, the data involved, and the steps we are taking to contain it and prevent recurrence.

While teckock implements strong security measures, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure. We strongly recommend that you use a unique, strong password for your teckock account, enable any available two-factor authentication features, and never share your login credentials with any other person.

The teckock platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and KYC procedures are in place to confirm that players meet the minimum age requirement before any real-money services are activated on their account.

If teckock becomes aware that personal data has been collected from a person under the age of 18 — whether through a registration attempt that misrepresented the user's age or through any other means — we will take immediate steps to delete that data from our systems and permanently close the associated account. Any funds deposited by an underage player will be returned to the payment source and will not be available for withdrawal by the minor or any associated adult.

Parents and guardians who share devices with minors are strongly encouraged to install appropriate parental control or content-filtering software to prevent access to gambling websites, including teckock.net. A number of free and paid parental control tools are available that can block access to gambling-category websites across all browsers and applications on a shared device.

If you believe that a minor has accessed or registered on the teckock platform, please notify us immediately at [email protected] so that we can investigate and act swiftly. The safety and protection of minors is a non-negotiable priority for teckock.

teckock reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our platform's features, changes in applicable privacy law, feedback from players, or internal policy reviews. When we make a material change to this Privacy Policy — one that meaningfully affects how we collect, use, or share your personal data — we will notify you by email to your registered address at least 7 days before the change takes effect.

Non-Material Changes: Minor updates such as typographic corrections, structural reorganisation, or clarifications that do not alter the substance of our data practices may be made without advance notice. The updated policy will be published on this page with a revised effective date.

Continued Use as Acceptance: Your continued use of the teckock platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Service and may request account closure by contacting us at [email protected].

Version History: The effective date and last-reviewed date displayed at the top of this page and in the hero information panel reflect the current version of this policy. If you require a copy of a previously applicable version, please contact our support team with your request.

Contact for Privacy Matters: All privacy-related enquiries, data rights requests, and concerns should be directed to the teckock support team. We aim to respond to all privacy correspondence within 2 business days during Bangladesh Standard Time (BST, UTC+6) business hours.

• Email: [email protected] (plain text — not a clickable link)
• Response target: within 2 business days (BST, UTC+6)
• Data rights requests: processed within a reasonable period upon identity verification